Vertigo Motors I Vertigo Experience & Passion I Returns & Exchanges

Returns & Exchanges

In the event that the consumer wishes to return or exchange a product, he must notify VERTIGO MOTORS, through the email address info@vertigomotors.com, indicating:

Username
Invoice number
Reason for return
Contact information

To proceed with the exchange or return of a product, it is essential that it is in perfect condition and with its corresponding original packaging, with all its accessories and without having been used. Otherwise the return will be considered “invalid”.

The maximum term to make a product change or a return is 14 calendar days from the date of receipt of the order, all without prejudice to the provisions of articles 114 and following of the LGDCYU.

The customer will bear the costs of returning the goods.

In the case of sports equipment or casual clothing, the size change will be free for orders placed in Spain and Portugal. 1 size change per product is allowed.

Once we receive your request we will contact the client. Once the response has been received from VERTIGO MOTORS, you must send the product to/Argenteria, number 8-10, Poligono Industrial Riera de Caldes en Palau-Solitá i Plegamans, 08184 (Barcelona -Spain) with its original packaging and with a copy of the purchase invoice. Once the item(s) has been received and verified that it meets the above conditions, we will proceed to exchange or refund the entire amount paid by you, in the same method in which you made the payment.